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 | | Best Buy Geek Squad Insiders Tell Why Their Service Is So Poor
Posted on Tuesday, April 03 2007 @ 10:44 PDT
Topic: A-Street |  The Consumerist has a story on how BestBuy took a great regional computer service company and made it mediocre. The "agents" receive little or no training and it's really a sales job, not a repair service. Agents are required to add as much extra junk as possible to your work order. Think used car sales: you NEED floor mats and undercoating. Yeah, these guys can fix your computer...
Read more
here and be sure to read the comments also.
More Geek Squad stories are
here.
We covered Geek Squad in an earlier
article.
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